FAQ at Other exhaust

Do I need to rejet/remap my bike after upgrading my exhaust system?
What if I want something custom built?
Can I place an order other than by web site?
How are my shipping charges calculated?
Can I exchange an unused product if I have ordered the wrong item?
What is your warranty policy?
What is your return policy on warranty items?

Do I need to rejet/remap my bike after upgrading my Exhaust System?

YES! Hacker Custom Exhaust offers some of the very best performing exhaust on the market today. More power equals more fuel needed, so we offer our (AMS) EFI system for all the exhaust systems that we carry. Our AMS which stands for Anger Management System lets you plug and play to re-map your bike, Our system is very user friendly. We offer a discount package price if you purchase the AMS with a set of our pipes. All bikes with carbs will need to be rejetted, please contact us for any jetting or mapping questions. All air cooled high performance engines need to have the Air/Fuel mixture set to approx 13.5 to 1. It is the dealers responsibility if they install the pipes, to make sure that engines are set to this air/fuel mixture. We use the very best chrome and ceramics, however failure to do proper rejetting or remapping will cause exhaust pipe discoloration and bubbling on chrome. Ceramic finishes may discolor or even burn off, which is not covered under warranty.

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What if I want something custom built?

Just let us know what you want and we can build it.

Can I place an order other than by web site?

You bet, just give us a call at 831-338-6590 or direct sales at 831-338-2904. We accept Visa, Master Card, and personal checks.

How are my shipping charges calculated?

We don't add handling charges and charge our customers only what we are charged. We currently use FED EX ground.

Can I exchange an unused product if I have ordered the wrong item?

Yes you can. Just wrap it up carefully, send it back and we will exchange it for the proper item.

What is your warranty policy?

Click Here for Warranty
FYI: Yes our warranty covers all installs, as long as they are properly installed!

What is your return policy on warranty items?

We use a RAN System (Return Authorization Number)which is a common practice for most companies. Contact Customer Service at customerservice@hackercustomexhaust.com . We can email you the RAN Form or FAX it to you which you will need to fill out and return to us before proceeding with the return. If you have ordered through a dealer, they must go through the same process. If you have ordered direct from us, keep your receipt. You will need it for proper return. NOTE: There is a 20 percent re stocking charge for all returns, No returns will be authorized after 30 days, and all returns and exchanges must have an RAN form filled out. All returns will be inspected and any damage will be the responsiblity of the purchaser.